Privacy Policy
Last updated: 18 October 2026
Ways of Water Plumbing & Heating Ltd., trading as WOW Leak Detection Plumbing & Heating, respects your privacy & is committed to handling personal information fairly, securely & in accordance with applicable UK data protection law.
Who is responsible for your data
Ways of Water Plumbing & Heating Ltd (company number 15431733), trading as WOW Leak Detection Plumbing & Heating, is responsible for the personal information described here. For data protection enquiries email info@waysofwater.co.uk.
Information we collect
We may collect your contact & property details, service enquiries, photographs, videos, meter readings, inspection findings, booking details, invoices, payment records & information you choose to provide about insurance claims. Our website & service providers may also process technical information needed to operate & secure the site. Please avoid sending unnecessary sensitive personal information.
Purposes & lawful bases
We use information to reply to enquiries, arrange appointments, fulfil agreed services, prepare reports & manage payments where necessary for a contract or steps you ask us to take before entering one. We keep accounting, tax & statutory records to meet legal obligations. We may retain proportionate business records, investigate misuse or improve our service where we have a legitimate interest that does not override your rights. Where legally required, we ask for consent for non-essential cookies or email marketing.
WOW Home Care emails
When you expressly choose to join WOW Home Care, we may use your email address to send the maintenance tips, reminders & offers described at sign-up. You can withdraw marketing consent at any time by following instructions in an email, visiting our unsubscribe page or contacting us directly. Withdrawing marketing consent does not affect essential service communications.
Who may receive your information
We do not sell your personal information. Where necessary we may share it with authorised engineers & subcontractors, suppliers, insurers or claims specialists (where you ask us to assist), professional advisers, and service providers who handle hosting, email, bookings, payments or customer communications on our behalf. We use reasonable safeguards with providers, including for international transfers where relevant.
How long we keep information
We keep records only for as long as reasonably needed for service delivery, tax & accounting, warranty support, insurance, legal obligations or disputes. Marketing contact details are removed or suppressed following a valid opt-out, except where minimal suppression records are needed to prevent further marketing.
Your rights & complaints
Subject to applicable law you may request access, rectification, erasure, restriction, portability or object to certain uses of your personal information. Where processing relies on consent you can withdraw it. To exercise a right, email info@waysofwater.co.uk. You can also complain to the Information Commissioner’s Office.
Policy updates
We may update this notice to reflect changes in our services & legal obligations. The latest update date is shown above.