Privacy Policy
Last updated: 10 July 2026
WOW – Ways of Water Plumbing & Heating Ltd. respects your privacy and is committed to handling personal information fairly, securely and in accordance with applicable UK data-protection law.
Information we may collect
We may collect your name, telephone number, email address, property or service address, enquiry details, photographs, videos, measurements, appointment information, invoices, payment records and insurance-claim information that you choose to provide.
How we use information
We use information to respond to enquiries, arrange appointments, provide quotations and services, prepare reports, manage payments, keep service records, improve our operations and meet legal, tax, insurance and safety obligations.
Sharing information
We do not sell personal data. We may share relevant information with engineers, subcontractors, professional advisers, insurers, loss adjusters, manufacturers, payment providers, hosting or email providers, and public authorities where necessary, lawful and proportionate. Insurance information will normally only be shared at your request or with your permission.
Retention and security
We take reasonable steps to protect personal information and keep it only for as long as needed for service, legal, accounting, warranty, insurance or dispute-resolution purposes.
Your rights
You may have rights to access, correct, restrict, object to or request deletion of your personal information, subject to legal exceptions. You may also complain to the Information Commissioner’s Office.
Contact
For privacy enquiries, email info@waysofwater.co.uk.