Poor heating or cooling
The system runs but does not bring the space to the selected temperature or takes longer than usual.
HEATING, VENTILATION & COOLING SUPPORT
HVAC & Air Conditioning Services
Investigation, servicing & maintenance for air conditioning & ventilation systems. We assess performance, explain the cause of the problem & agree practical repair or replacement work for your property.
8am to 5pm£100/hr + VAT
5pm to 9pmPrice agreed
Out of hoursPrice agreed
Agreed Hourly RateClear before work begins
Work ExplainedOptions & costs discussed
Repairs CheckedTested before handover
12 Month WorkmanshipTerms apply
WHEN TO CALL
When You May Need HVAC Support
Weak airflow
Air delivery has reduced at indoor units or ventilation outlets & needs assessment.
Water beneath an indoor unit
Drips, damp marks or pooling can indicate a condensate drainage issue or another fault needing investigation.
Unusual noise or vibration
New operating noises or vibration may point to a component, mounting or airflow issue.
Controls or fault indications
The unit does not respond, stops unexpectedly or displays a fault that requires diagnosis.
Servicing & planned works
You need routine maintenance, an assessment of existing equipment or a quotation for installation work.
WHAT WE DO
Understand How Your System Is Performing
System performance & diagnosis
We discuss the affected rooms, controls & operating pattern, then check the accessible system. Temperature, airflow & visible condition help identify the appropriate next step without assuming that one symptom has a single cause.
Servicing & maintenance
The agreed service is tailored to the equipment & its condition. We assess accessible filters, airflow, condensate arrangements & relevant components, & explain maintenance or repair needs.
Condensate & water leaks
Water beneath an air conditioning unit needs investigation of the unit & its drainage route. Our plumbing & leak detection expertise supports diagnosis of water related issues alongside the HVAC assessment.
Repairs & installation planning
We explain the repair options, required components & whether replacement should be considered. New installations or equipment changes are scoped & quoted around the property & the intended use.
CLEAR PRICING
Know What Your Attendance Covers
What is included
The agreed hourly attendance covers the specified inspection, servicing or authorised maintenance labour, with checks appropriate to the work completed. We explain findings, recommended work & any further engineer or equipment requirements.
After the first hour, hourly labour is charged in 15 minute increments. The applicable rate & scope are agreed before work begins.
What is not included
Evening & out of hours attendance, replacement components, refrigerant work, new equipment, installation projects & reinstatement are priced separately. Refrigerant work requires appropriately qualified engineers; the scope & price are confirmed before work begins.
HOW IT WORKS
From First Checks to Handover
Discuss performance
We ask which rooms are affected, how the system is used & what has changed.
Inspect the equipment
Accessible units, controls, airflow & condensate arrangements are checked.
Assess the cause
We compare operating behaviour with the visible condition & relevant readings.
Agree the scope
We explain maintenance or repair options, the rate & separately priced work.
Service or repair
The agreed work is completed by an engineer appropriate to the scope.
Check operation
We review performance after the work & explain maintenance recommendations.
KNOWLEDGE & EQUIPMENT
Experience Guides the Investigation
We choose checks that match the type of equipment & the symptoms. Temperature, airflow & moisture observations help build a clear picture of performance before repair or replacement is recommended.
Equipment We Use
- Temperature measurement
- Airflow checks
- Thermal imaging
- Moisture mapping
- Condensate flow checks
- Visual component inspection
SPECIALIST SUPPORT
Practical Support for the Whole System
Cooling, airflow, controls & condensate drainage all affect how an installation performs. We consider these together & explain the work needed, drawing on expertise across plumbing & mechanical systems where the problem crosses between services.
Explore our leak detection Surveys →COMMON QUESTIONS
HVAC FAQs
What is the HVAC hourly rate?
The daytime rate is £100 per hour + VAT from 8am to 5pm. Evening & out of hours prices are agreed before work. Hourly labour is charged in 15 minute increments after the first hour.
What does a service include?
The service scope depends on the equipment, access & condition. We confirm the checks & maintenance included before work begins & explain any additional attention required.
Can you investigate water leaking from air conditioning?
Yes. We assess the symptoms & accessible condensate route alongside the equipment. The findings determine whether drainage work, servicing or another repair is needed.
Are refrigerant & replacement parts included?
These are separate from the standard hourly labour charge. We confirm the work, appropriate engineer requirements & price before proceeding.
Can you quote for a new installation?
We can discuss the intended use, property layout & existing equipment, then agree the assessment needed to prepare a quotation.
How long does the work take?
A straightforward assessment or service may be completed during one visit. Parts availability, system condition or larger works can require additional attendance, with the scope & pricing explained first.
TALK TO WOW
Tell Us What Is Happening
Send your postcode, the symptoms & any useful photos or readings. We cover London, Hertfordshire, Essex & Buckinghamshire & will confirm the right attendance for your property.
Insurance Claims, Drying & Property Restoration
Following an escape of water, WOW can help arrange insurance claims support, structural drying & full reinstatement through the appropriate specialist team. Claim approval, policy excesses & any uninsured costs apply.
Explore insurance & restoration support